Refund policy

Find Dogs Fast sets up and runs paid advertising to put your missing dog in front of local people. This policy explains exactly when a refund applies.

Full refund before your ad goes live

If you find your dog, or change your mind, before your advert has gone live, you get a full refund. Nothing has been spent on ad delivery yet, so we return your payment in full, no questions asked.

No refund once your ad is live

Once your advert is live and has served its first impression (started being shown to people), we cannot refund it. At that point your budget is committed to the ad platform and is actively being spent reaching local people, and our setup work is done. This applies whether or not your dog is found, and whether or not the advert produces sightings, comments, shares or messages.

Refunds are never based on the outcome

Paid ads increase local awareness. They cannot guarantee that your dog is recovered or that anyone responds. A refund is never dependent on the result of the campaign.

How to request a refund

Reply to your confirmation email, or contact us at conor@finddogsfast.com, as soon as possible. If your advert has not yet gone live, we refund to your original payment method through Stripe. Refunds usually appear within 5 to 10 business days, depending on your bank or card provider.

Before you dispute a charge

If you have any concern about a payment, please contact us first so we can put it right. We would always rather sort it out with you directly.

Last updated 2 July 2026.